I have received a thousand plus client requests on the WIX Arena, but I have worked on less than 20 of them for the more than three years I have been an Expert.
One of the main contributing factors to this is that many of the client requests come from people who really don't need the services or are trying it out to test the service, which I have no problem with. However, as WIX Experts and people who are serious with designing sites, the client form that they fill in their request should be a bit thorough to weed out those who really need the service from those who are just playing about.
Have a look at such a request and tell me if an Expert should take this seriously or just ignore it.
I understand WIX might be having its own policies with regards to why things are as they are. But if we are going to have a serious community of experts who eat and sleep WIX and a vibrant community of WIX users who need the services offered by WIX, then I believe something should be done.
If a client wants a blog; The next question they should be asked is if they already have articles for the blog, if yes, upload samples i.e. a word document, a pdf, a jpeg of the work etc. Because honestly speaking, if they want a blog, and they are serious about it, they ought to have been writing somewhere.
If someone wants an e-commerce site; Do they have pictures of the products that they are going to sell? How many products do they want to sell? Are the products Digital or Physical? Do they have the product descriptions? if yes, attach sample pictures and documents.
If they simply want a website for their company or business, they should upload a business description document like a company profile or brochure describing who they are, what they do, their contacts etc.
There should be entries like:
Upload your logo: If they don't have one, an option for an expert to design one.
URL of current website or a website that they like the look of. Mandatory
Upload company profile. Mandatory for business websites.
Enter social media links.
Enter the exact budget ( for web design not less than $500, for SEO not less than $250 )
The client form should be used only by people who need the service of an expert. It should be designed to stop scammers and jokers on their tracks and allow those who genuinely need the service to submit a request.
Personally, I wouldn't mind if the client received a final price for the services they are requesting. If it is possible, WIX can get average charges from the Experts or they themselves can come up with them and have the Client get the final cost. I don't mind if WIX takes some small percentage.
Currently, anyone can send a request, and when we contact them, most of them don't even know what they want. It would really be helpful if the client form was streamlined and detailed, such that by the time experts receive the information, we can already have a complete overview of what the client wants and even design a mockup for them ASAP.
Just a few thoughts I have on the WIX Arena.