We're new to Wix. We've created four sites so far, but we've got more in the pipeline. However, we're beginning to worry that tech support is non-existent. The two problems we've experienced:
When we create a (priority) ticket, it takes days to get a response, and the first response indicates that the responder either didn't read or didn't understand our problem. We're experienced at describing tech problems, and the issue is clearly that the support person isn't sufficiently knowledgeable to handle our question. It seems like they're used to dealing with beginners and are using scripted (and irrelevant) responses.
When we ask for a phone callback, we almost immediately get an email telling us that Wix tried (and failed) to call us back. We've tried two different callback numbers (both mobile) and we've had the same problem on both.
Do others have these problems?
We like the toolkit, but we're thinking we may have made a mistake committing to this platform. We don't want to bring our clients on-board if we can't support them.
Is it possible to get quick, competent, professional-level support from Wix?